4 February, 2023

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Home » Des Moines’ laptop software program points delay pet licenses

Des Moines’ laptop software program points delay pet licenses

Des Moines’ $2.3 million substitute of presidency laptop software program has created a backlog of metropolis work and a whole bunch of requests for system fixes, metropolis officers warned this week.

Why it issues: The 20-year-old software program wanted an improve, however the brand new points are affecting metropolis enterprise and inflicting frustration for each Des Moines staffers and residents.

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Catch up quick: DSM’s earlier software program was now not supported by its designers for updates and fixes which can be ceaselessly obligatory in complicated laptop methods.

  • The town contracted with Tyler Applied sciences and launched new software program, EnerGov, about seven months in the past.

  • However issues arose within the implementation, Anna Whipple, DSM’s IT director, advised the council Monday.

What they’re saying: Metropolis supervisor Scott Sanders advised the council that the software program has “excessive potential,” which can be realized as performance points are resolved and this system is best personalized to satisfy DSM’s wants.

  • Mayor Frank Cownie stated the choice to undertake the software program — which is utilized by different governments — will finally save Des Moines tens of millions of {dollars}, in comparison with the opposite choice of constructing a city-specific program.

What’s forward: Tyler Applied sciences has agreed to supply 20 days of further no-cost buyer care to assist handle almost 800 of metropolis staffers’ repair or enchancment requests, she stated.

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