May 15, 2021

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Comcast Xfinity outages affecting hundreds of Miami customers

Hundreds of Comcast customers in most of Miami are experiencing internet and cable outages, mostly affecting Little Havana and Downtown Miami, according to the company’s Xfinity outage map on Sunday.

Dozens of other Miami residents tracked by Downdetector, a website that collects outage reports online, said they lost internet service since Saturday night and had since not been restored. Other cities in Miami-Dade County, like North Miami, also lost service over the weekend.

Mindy Kramer, a spokesperson for Comcast in Florida, said one of the company’s fiber-optic cables in North Miami was cut by a Florida Power & Light crew working in the area last night. Kramer said Comcast crews “were on site almost immediately and worked through the night to fix the damage.”

“Services were restored to virtually all impacted customers by around 10 a.m. this morning,” said Kramer, referencing the North Miami outages.

This is a developing story and will be updated with more information once it becomes available.

Bianca Padró Ocasio is a general assignment reporter for the Miami Herald. She has been a Florida journalist for several years, covering everything from crime and courts to hurricanes and politics. Her bilingual work telling the stories of the Puerto Rican community in Central Florida has been previously recognized by the Florida Society of News Editors and the Florida Sunshine State Awards.